The healthcare sector is undeniably people oriented, with its main goal to improve patients' lives. Unfortunately, with heavy patient loads and large establishments, patient administration becomes a hassle for both the healthcare professionals and the patients themselves. In addition, the quality of service often drops with long queues of patients, and this detracts from the entire ethic of the profession. Queue Management Systems from GMS allow doctors and nurses to concentrate on what they do best - treating the patients.

There is quite simply no way to avoid queues of patients in establishments like clinics and private medical practitioners. It is impossible to expect patients to stand in queue for a long time, but the queues must still be maintained and if possible monitored. In larger establishments like polyclinics or hospitals, there exists a need to organize patient flow from one queue to another, from registration to consultation and finally the cashier and pharmacy. The process of patient flow is often complicated and requires directing the patient to appropriate consultation and service rooms, as well as tracking the patients’ records for payment and dispensing purposes. The unique requirements of the healthcare industry are well understood by GMS, and we have developed a range of systems suitable for establishments of varying size and complexity.

Simple Solutions for Small Establishments

The DGcaller series has been widely adopted by smaller medical establishments for purposes of calling patients to consultation rooms and dispensing medicine. These systems are simple and user-friendly, allowing healthcare professionals to pick up their use very rapidly.

The computerization of the queue management process greatly enhances the service provided by the clinic or hospital by the incorporation of value-added features. For example, the calling terminal with voice announcement allows the doctor to call for the next patient, or a particular patient with a known queue number, by simply pressing a button. He or she no longer has to rely on the nurse to announce that the consultation room is free. In a similar manner, the computerized systems remove the tedium and unsatisfactory performance of manual dealing with queues at dispensaries and pharmacies.

These simple, low-cost systems remain popular in medical establishments where their use greatly enhances the existing service with a small number of dispensary counters or consultation rooms.

Sophisticated Queue Management for large hospitals and polyclinics

Pharmacies in medium and large hospitals and pharmacies require more sophisticated and flexible systems than the DGcaller series. GMS’s QMSi series of queue management equipment is best suited to these establishments. Both government and private hospitals have implemented QMS equipment for many years.

The top-of-the-line queue management solution available for hospitals and large polyclinics comes in the form of our Hospital Queue System, HQS. HQS is a highly enhanced QMS specially tailored to deal with complicated multi-stage queue operations. It is a distributed system capable of a range of special features, including:

• automatic room assignment and assignation of requested doctors

• load leveling of consultation rooms

• load leveling of consultation rooms

• priority calling of Emergency, Appointment and Walk-in patients

• special Appointments feature which helps healthcare professionals to organize and manage their outpatient appointments

• multiple-part ticketing, allowing easy tracking of the patients’ flow by doctors and nurses, and use of the same queue number for different services (e.g. consultation, cashier and pharmacy)

Queue management solutions from GMS help modern healthcare establishments to improve the quality of service to their patients, greatly streamline operations and gain important statistical information about patient flow and waiting times. We provide complete solutions for any clinic or hospital, large or small.