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Privacy Policy

This privacy policy and legal statement is general for General Microsystems Sdn Bhd, 198101012197 (78327-H).

“GMS”, “our”, “us” and “we” in this statement refer to General Microsystems Sdn Bhd, 198101012197 (78327-H).

GMS needs your personal data in order to provide our products and services to you. We recognize the importance of safeguarding the privacy of your data that we will do our utmost to protect it, and GMS would like you to be aware of the following:

Our Needs of Your Personal Data

GMS needs your personal data:

  • To identify, and to authenticate communications with, and instructions received from, you;

  • To fulfill our obligations on legal and regulatory requirements;

  • To assess the suitability of our products and services for your needs;

  • To ease our operations including processing your transactions and instructions;

  • For analysis and marketing purposes, in order for us to develop and offer better products and services;

  • For some of our products and services such as Cloud Queue Solutions are designed to run with your personal data.

Types of Personal Data that We Collect about You

GMS collects the following types of data about you:

  • Identity information such as your name, identification numbers and birth date;

  • Contact information such as your address, phone numbers and email address;

  • Profile information such as your employment details;

  • Record details of your transactions and communications with us such as voice and video recordings, and data from the Internet and mobile applications.

Third Parties with whom We Share Your Data

Subject to compliance with legal and regulatory obligations, GMS shares your personal data with:

  • Companies within the GMS Group;

  • Third parties with whom we have contracted with to provide certain services. These third parties are required to observe the same privacy standards that we have; 

  • Parties whom we have obtained your consent to share with;

  • Regulatory bodies and law enforcement agencies as demanded by legal and regulatory requirements under certain circumstances;

  • Parties when so doing is needed to protect your interests and when obtaining your prior consent prior is not practicable. 

GMS wishes to assure you that we will never sell, trade or otherwise share your personal data to any other third party. 

Sources of Your Data

GMS collects your personal data from various sources, including:

  • information supplied by you or sources authorised by you;

  • information in legally and publicly available sources;

  • information released to us by the authorities;

  • biometrics, digital footprints, geolocations, images and voice & video recordings gathered during your interaction with us, whether physically or through digital channels.

Safeguarding of Your Personal Data

GMS will do our utmost to protect the privacy of your data in both physical and digital forms. This includes our Information Security Management System that meets the leading ISO27001 international standard. The system is regularly reviewed to ensure its effectiveness and adequacy. All of those who work under our control, including employees, contractors and interns are required to adhere to its policies and procedures.

Your Rights, As The Provider Of Your Data To Us

As a data subject, you have the rights to: 

  • Request access to the personal data that you have supplied to us. Depending on the nature of the requested data, there may be a cost involved.

  • Withdraw your consent for us to process your supplied personal data. However, the withdrawal will limit the products and services that we can extend to you.

  • Correct or modify your supplied personal data. Please contact us if you think your personal data in our possession is outdated, incomplete, inaccurate or misleading, or if your personal data has changes.

You can contact us by visiting our office or calling our Customer Support Hotline at 03 - 5634 6886 or sending an email to

Updates To This Privacy Policy Statement

GMS may update this Privacy Policy statement from time to time. Please review it regularly to keep abreast of our safeguarding of your personal data.

When there are inconsistencies on how we collect or use your personal data between this Privacy Policy statement and the terms and conditions of your specific product or service or other contractual documents, the latter shall prevail.

This Privacy Policy statement was last updated in August 2022.

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