INTERACTIVE CUSTOMER SERVICE SYSTEM
Interactive Customer Service System (ICS) is a system that revolutionizes customer experience at service counters with Interactive Customer Terminals (ICT). The innovative ICT features advanced LCD multimedia panel with touch screen to inform, advertise, and measure customer satisfaction. In a competitive marketplace, effective advertisement and customer satisfaction measurement are two key elements of business strategy.
A unique feature of ICT is to poll customers for the Quality of Service provided by tellers or counter officers
Customers waiting at your service points are your captive audience for direct and effective advertisement
Barcode reader helps to improve data reliability or trustworthiness by allowing only customer who can identify himself to have access to the screen. The identification is done via a unique barcode ID printed on a queue ticket (if integrated to a queue management system) or customer's document.